A mobile outage Thursday hit hundreds of AT&T customers in the USA, disrupting calls and textual content messages in addition to emergency providers in main cities together with San Francisco. The corporate stated service was restored to all affected prospects shortly after 3 p.m. ET.

“Preserving our prospects related stays our prime precedence, and we’re taking steps to make sure our prospects don’t expertise this once more sooner or later,” the corporate stated in a press release.

AT&T stated late Thursday that based mostly on an preliminary overview, the outage was “attributable to the applying and execution of an incorrect course of used as we have been increasing our community, not a cyber assault.” The corporate will proceed to evaluate the outage.

About 58,000 incidents have been reported round midday ET, in response to knowledge from outage-tracking web site Downdetector.com.

AT&T, which put up a web site for system updates, didn’t say what number of prospects have been affected by Thursday’s outage. The FCC stated on X that it was investigating the incident and was in touch with AT&T and safety authorities.

Shares of AT&T closed 2.41% decrease Thursday.

Telephones affected by the outage displayed zero service bars within the prime proper nook of the system or the letters SOS. Prospects have been nonetheless in a position to make calls by enabling Wi-Fi calling.

A spike in outages started round 4:00 a.m. ET and peaked at round 74,000 reported incidents at 8:30 a.m. ET, in response to Downdetector.

The AT&T outage affected individuals’s capability to succeed in emergency providers by dialing 911, a submit on social media platform X from the San Francisco Fireplace Division stated.

“We’re conscious of a problem impacting AT&T wi-fi prospects from making and receiving any telephone calls (together with to 911),” the hearth division stated.

Atlanta Mayor Andre Dickens stated in a submit on X that the town might obtain and make outbound 911 calls however that AT&T prospects within the space had reported points.

“We have now acquired calls from AT&T prospects that their mobile telephones are in SOS mode. Please direct all inquiries to revive service to AT&T,” Dickens stated.

The Massachusetts State Police stated that folks have been flooding their 911 heart with calls attempting to find out if the service labored from their cell telephones.

“Please don’t do that. In the event you can efficiently place a non-emergency name to a different quantity through your cell service then your 911 service will even work,” the state police stated in a submit on X.

Customers of Verizon and T-Cellular reported a number of thousand outages every as of 10:00 a.m. ET, in response to Downdetector.

The studies have been doubtless resulting from calls made attempting to attach with different networks, each firms stated.

“Downdetector is probably going reflecting challenges our prospects have been having trying to connect with customers on different networks,” T-Cellular stated in an emailed assertion.

– Reuters, CNBC’s Steven Kopack and Chris Eudaily contributed to this report.